Returns & Exchanges

At J Hewit & Sons, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return eligible items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tools, materials, or leather goods are protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our warehouse, and drop it off at your preferred carrier; we recommend using a tracked service.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.